ZAVINRO / RETURNS POLICY
Returns & refunds
Selected ZAVINRO pieces are made to order. Unless a product page or applicable law states otherwise, general returns, exchanges or refunds are not offered for buyer's remorse, a change of mind, or ordering the wrong size. Please review the product measurements and Size Guide before purchasing.
If you need to cancel or amend an order, use the order-management link in your confirmation email as soon as possible. Changes are generally possible only before the order enters production.
If an item arrives damaged, has a print or manufacturing defect, or you receive an incorrect item, report the issue within 30 days of delivery. Include your order number and clear photos of the issue. Verified quality or order claims may be resolved with a replacement or refund, depending on the circumstances.
Order-related return and refund requests follow the secure purchase and order-resolution process. ZAVINRO Support can review the order and guide you through the appropriate next step.
Lost-package cases may require a carrier waiting period before investigation or resolution. Delivery estimates and carrier tracking shown for the order remain the primary reference.